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🐾 Pawluxe Store Policies

At Pawluxe, we are dedicated to transparency, thoughtful service, and exceptional standards. Our policies are crafted to ensure a smooth, trustworthy experience for our cherished customers and their beloved companions.

Shipping Policy

We proudly ship all orders via Aramex, with an estimated delivery timeframe of 2–4 business days within South Africa. Each order includes tracking information for your peace of mind.

For our valued international customers, please note that shipping may take approximately 5–7 business days, depending on your location and local customs procedures. We are pleased to accommodate orders worldwide and remain committed to ensuring your Pawluxe experience is as seamless and satisfying as possible, wherever you are.

Should your order be delayed beyond 15 days, kindly reach out to us at support@pawluxe.store, and we will promptly investigate the matter.

Refund & Return Policy

Returns are accepted within 30 days of delivery for products that are defective, damaged, or incorrect. Items must be unused and returned in their original packaging. For hygiene reasons, certain products—such as grooming tools, beds, and other sensitive items—are non-returnable unless found to be faulty.

Once a return is approved, refunds are processed within 5–10 business days.

Privacy Policy

We collect only the data essential to fulfill your order and provide you with a secure, personalized shopping experience. Your information is safeguarded and shared only with verified, trusted logistics and service partners. Pawluxe adheres to GDPR and POPIA regulations to ensure your privacy is fully protected.

Terms & Conditions

Pawluxe operates as an online store. Product images displayed are for illustrative purposes, and slight variations may occur based on supplier batches or regional availability. We are not responsible for indirect damages or unexpected reactions by pets to products.

All transactions and policies are governed under South African law.

Legal & Dispute Resolution

Pawluxe is a legally registered business. Should any issues arise, please contact support@pawluxe.store. We strive to resolve all concerns within 3 business days. If a satisfactory resolution is not reached, you are entitled to escalate the matter through your payment provider for further recourse.

FAQ

Pawluxe FAQ : How long does delivery take?

We ship via Aramex and deliver within 2–4 business days locally. International orders may take longer depending on location.

Do you offer tracking?

Yes! Every order includes a tracking number sent via email once dispatched.

Can I return a product?

Yes, if it’s defective, damaged, or incorrect. Returns must be requested within 30 days and items must be unused.

Are all items returnable? No. For hygiene reasons, grooming tools, pet beds, and feeding accessories are non-returnable unless faulty.

How do I request a refund or return? Email support@pawluxe.store with your order number and photos of the item. We’ll guide you through the process.

Is my personal data safe?

Absolutely. We protect your data under GDPR and POPIA standards and only share it with trusted service providers.

What if I have a complaint or dispute? Reach out to us first—we aim to resolve all issues within 3 business days. If needed, you can escalate through your payment provider.

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